Payment commitments and deposit requests

A customer gives you an account number and wants his money sent to it. You agree the amount and that it goes out over the next few days — and then you have a problem that is not really accounting: until something is paid there is no voucher, and a promise nobody wrote down is a promise somebody will forget.

A payment commitment is where you write it down. It records who promised how much, to whom, out of which account. It is not a voucher, and it says so at the top of its own page. Then every time a real payment goes out you register a part, and each part is a genuine voucher that brings the balance down until it reaches zero.

The other half of the story is the deposit request: the destination. This episode covers both. It follows on from transfers, receipts and payments, the same movement of money once it has already happened.

What you will learn

The difference between a transfer and a commitment, and why it is not about being multi-step
How to fill in a commitment: total amount, payer, payee and the destination account
Where a fee goes when the whole commitment carries one, and where it goes when each payment does
How to register parts, and how to close a commitment early
What a deposit request is, its three options and its four states
Where to see everything still unfinished with one customer

Commitments

Payment now, payment later

A transfer is a payment that has already happened and been booked. A commitment is a payment you have promised and have not made yet. That is the whole distinction. Being paid in several rounds is not what makes something a commitment — a commitment can be settled in one go. What defines it is the promise inside it.

Start with the total amount

The first field on the commitment form is the total amount and its currency — in the example, 300,000,000 Iranian Toman. This is the whole of the promise, not the first instalment: Hossein Kalantari is to receive 300,000,000 Toman, and the office intends to pay it into his account in several rounds.

Nexto commitment form with the total promised amount and currency at the top — The commitment form: the total amount at the top is the whole promise, not the first payment

Payer, payee and the destination account

The payer is the account the money leaves — in the example the office's own TD Business account. Next to it sits the payer fee, which applies to the entire commitment. Use it only if you agreed a single fee for the whole thing; if each payment carries its own, leave it empty and enter the fee on the part instead.

The payee is who the money is meant to reach: Hossein Kalantari. Below that comes the destination account — the IBAN it has to be paid into, the account holder's name and the bank. Type the IBAN and Nexto works out the bank from the digits on its own. A guard runs right here: if the same IBAN was already recorded in the last twenty-four hours, Nexto warns you, so a busy day does not produce the same destination twice.

Add a description, then press Create and go to part entry. Nexto saves the commitment and takes you straight to its own page, ready for the first payment.

The commitment page

The top of the page says plainly what this document is: a holder, not an accounting voucher. Three numbers tell the whole story — total amount, paid, and balance. At this point nothing is paid and the full 300,000,000 is outstanding. From here, one click sends the amount and the account number to the payer over WhatsApp, so whoever makes the payment has the details without you retyping them.

Nexto commitment page showing total amount, paid and balance with nothing paid yet — The commitment page: a holder, not a voucher - total, paid and balance in one line

Register a part

Each real payment is registered as a part. In the example the first payment is 100,000,000: you enter the amount, the bank tracking code and a note, and if that payment carried a fee, it goes in the fee field on the part.

Press Register part and the numbers move: paid becomes 100,000,000 and the balance 200,000,000. Every part is a real voucher, so the bank account and Hossein Kalantari's account were both updated at that exact moment.

Nexto commitment after registering a part, showing paid and remaining balance updated — A part is a real voucher: paid goes up, the balance comes down, both accounts move at that moment

The list of parts, and closing the commitment

The registered parts are listed below with their attached slip and tracking code, so the evidence for each payment stays with it. One rule matters here: never hide a fee inside the part amount. It has a field of its own, and if you fold it into the amount neither the balance nor the expense report comes out right.

A commitment closes itself as soon as the balance hits zero. If the customer changes his mind before that, open Edit header and use the Close commitment button. It asks for a reason, and that reason stays on the commitment.

Deposit requests

The destination, before you know the source

A deposit request is the other side of the story: the customer has given an IBAN and wants money to reach it, before anyone has decided where it will come from or when. Put the two next to each other and they are easy to keep apart — the commitment is your promise, the deposit request is the destination of that promise.

Recording a request

The form is short. Amount and currency — 300,000,000 Iranian Toman in the example. The requester: Shirin Moradi. Then the IBAN and the account holder, and again the bank is worked out from the digits.

Three options sit underneath: a WhatsApp notice to the requester, active, and urgent. Urgent is the one worth understanding — it puts the request at the top of every list and at the front of the allocation queue. Press Register request and Nexto takes you to the allocation page, because that is the next step.

The request list and its four states

Every deposit request is in one of four states: not started, in progress, closed, or cancelled. Two columns, allocated and paid, tell you how far it has actually got — which is a different question from what state it is in.

Nexto deposit requests list with state, allocated and paid columns — The deposit requests list: four states, plus allocated and paid columns showing how far each one has got

Deciding who is actually going to deliver the money is the subject of rial routing and payment readiness.

Following up per customer

For daily follow-up there is one place worth knowing. At the top of every customer statement, next to their balances, sit that customer's open items — open commitments and open deposit requests, each with a counter — and one click sends a picture of them to the customer's WhatsApp. To see what is unfinished with a customer, you do not have to wander between pages.

How the two fit together

In practice they are one chain. The customer gives an IBAN: a deposit request. You promise how you will deliver it: a commitment. Each time you pay a piece of it: a part. Balance zero, and both are closed.

Tips and warnings

A commitment is not a voucher. Nothing appears in a balance until you register a part.
The total amount is the whole promise. Do not put the first instalment there.
Choose one place for the fee: the header if a single fee covers the commitment, the part if each payment carries its own. Not both.
Never fold a fee into the part amount. It has its own field, and hiding it breaks both the balance and the expense report.
Fill in the bank tracking code on every part and attach the slip. That is what makes it traceable later.
If you close a commitment early, write a real reason. It stays on the document for whoever reads it months later.

Where to go next

The previous episode, transfers, receipts and payments, covers the payment that has already happened. Next comes rial routing and payment readiness, which answers the question this episode leaves open: who actually delivers the money. Open items on the statement are covered in the customer statement, and the one-click sending relies on WhatsApp: groups, templates and the send queue.

FAQ

What is a payment commitment in Nexto?

It is the record of a payment that will happen later: who promised how much, to whom, out of which account. It is a holder rather than a voucher, so it changes no balance until a part is registered against it.

How is a commitment different from a transfer?

A transfer is a payment already made and booked; a commitment is one promised and not made yet. Being paid in several rounds is not the difference — a commitment can be settled in one payment.

What is a part?

A part is one real payment made against a commitment. Each part is a genuine voucher that updates both accounts as you register it and brings the balance down; at zero the commitment closes itself.

Where should I enter the fee, on the commitment or on the part?

On the header if you agreed one fee for the whole commitment, on the part if each payment carries its own. Either way it needs its own field — folding it into the part amount breaks the balance and the expense report.

What is a deposit request?

It is the destination: the customer has given an IBAN and wants money to reach it, before anyone has decided where from or when. The commitment is the promise; the deposit request is where it has to land.

Where do I see everything still open with one customer?

At the top of that customer's statement, next to their balances: open commitments and open deposit requests, each with a counter, plus a one-click button that sends a picture of them to the customer's WhatsApp.