Video identity verification

With this service a new customer verifies their identity from their own phone: you send them a link, they enter their mobile, national ID and birth date and record a short selfie video. The result, the scores and the video are right here in front of you, and you turn them into a customer in one click. Menu: Nexto Services → Video identity verification (for users allowed to manage accounts).

When do you come to this page?

• A new customer wants to open a file and you don't want them to come in person for verification.
• You want to be sure the customer's mobile, national ID and face really belong to one person, and keep the video in the customer's file.
• A customer has finished the link and you need to see the result and «Convert to customer».

Links

The Verification links card always has two Permanent links:

• With mobile verification — a 5-digit SMS code is sent to the customer's mobile. This link accepts Iranian mobiles only.
• Without mobile verification — no SMS code; for customers outside Iran or anyone who can't receive SMS.

You can also create a single-use link for a specific person: type a name in «For whom? (optional)», tick or untick «With mobile verification» and press Create single-use link. It opens only once and for up to 7 days.

For each link:

• Copy copies the address and WhatsApp opens a ready message with the link.
• Turn off / Turn on closes the link temporarily or opens it again.
• New address (permanent links only) changes the address and the old link stops working for everyone — for when a link has been shared where it shouldn't be.
• Daily cap (permanent links only) limits how many verifications can start each day; zero means no cap. When the cap is reached, the customer is told to try again tomorrow.

Links open on a separate, neutral address (kyc.nextofx.com); your customer panel address and your exchange key are never visible in it. The customer only sees your exchange's name and logo.

Customer steps

1. Mobile — a mobile number in their own name. On the «With mobile verification» link they also enter the 5-digit SMS code.
2. National ID and birth date — the Jalali birth date is either typed as digits (the slashes are added automatically) or picked as day, month and year.
3. Shahkar and civil registry — Shahkar checks that the mobile is registered under this national ID (Iranian mobiles only; a foreign number has no Shahkar check) and the civil registry returns the name and father's name. The customer sees their name and confirms it.
4. Video — they tick consent to keep the video, enter the serial number from the back of their smart national ID card and record a few seconds of front-camera video while reading aloud the sentence shown on screen.
5. Result — instantly: «Your identity has been verified» and that the exchange will let them know on WhatsApp, or «Automatic verification was not approved» and that their request has reached you for review. The customer gets no password or panel; the next step is yours.

If the national ID, birth date or video does not match, the customer has a few retries.

If the service is unavailable or your cloud service credit has run out, the customer only sees «Identity verification is temporarily unavailable», and what they have entered is kept.

Cost

• Each step is deducted separately from your Nexto cloud services credit (Customer panel → API usage): the verification SMS, Shahkar, the civil registry identity inquiry and the video decision.
• Each inquiry is charged even when the result does not match. The video is charged only when a decision (approved or rejected) is issued.
• Your plan's monthly gift quota is used first, then your wallet credit.

Verifications list

The Verifications card shows every verification, including unfinished ones:

• Status chips: All, Ready to convert (approved and not yet a customer), Became customer, In progress, Not verified.
• Search by name, mobile or national ID, and a date range; Excel and PDF export with the same filters.
• Columns: date, name (and father's name), mobile (✓ means verified by SMS code), national ID, Shahkar, Civil registry, Video and status. ✓ approved, ✕ rejected, «—» under Shahkar means a foreign mobile.
• Next to the video you see the face, liveness and speech match percentages, and Watch video plays it right there.

Convert to customer

On an approved row press Convert to customer. The create-account form opens with the name, mobile and national ID filled in and «From video identity verification» at the top. Complete the rest and save; on save the verification video is moved to that account's documents (the «Photos and records» tab), the row becomes «Became customer» and gets a Customer Account button. If you close the form without saving, the verification stays ready to convert.

A verification that was not approved or is still in progress cannot be converted. If you still want that person as a customer, create the account the usual way.

Video retention

The video is recorded and kept only with the customer's own consent, and only your exchange's users can see it. Videos of approved verifications are kept and move to the account documents on conversion; videos of rejected and unfinished verifications are deleted automatically after a while.

Notes

• For a customer outside Iran send the «Without mobile verification» link; the «With mobile verification» link does not accept foreign numbers.
• If a permanent link has been shared where it shouldn't be, press New address; the old link stops working at once.
• Before sending the link to several customers, check your cloud service credit; when it runs out, the customer only sees «temporarily unavailable».
• The customer needs a smart national ID card (the serial on the back is required) and should open the link in their phone's main browser (Chrome or Safari).
• For a manual Shahkar or civil registry check without video, see the Identity inquiries page.