WhatsApp Operations Inbox | Nexto Documentation

The exchange's smart secretary: work messages from customers' WhatsApp groups (the groups linked in each account's file) come in here automatically, get read, and an "action button" with a pre-filled form is built for each one: receipt → record transfer/item, IBAN → deposit request, trade message → trade form, crypto hash → record transaction. Ordinary chit-chat isn't saved.

Which Messages Get Read?

A photo or PDF of a bank receipt (from any sender) — amount, bank, tracking code, payer/payee name, and IBAN are extracted with AI (within a minute at most). If the customer has an open "staged deposit," recording the receipt against it is suggested — the payee name match is a little lenient here. Otherwise, "Funds Transfer" is suggested: the group's side is always pre-filled — if the customer sent the message, they are the payer, and if it came from our own numbers, the group's customer is the receiver; the other party always comes in as "Unknown Party" for you to set when recording — names on the receipt are never used to pick accounts; they only help find the related payment batch. If the same receipt was already seen in another customer's group, both parties are filled from the two groups.
An IBAN number or a foreign IBAN (only from the customer, not our own numbers) — two suggestions: "Create deposit request" and "Create staged deposit." The currency is guessed from the IBAN's country.
A trade message (only from "Exchange WhatsApp numbers" — Settings) — in the format below.
A crypto transaction hash (64 characters, or a tronscan/bscscan/etherscan link) — suggests "Record crypto payment."

Trade Message Format

sell 1000 USD by IRT rate 181500
buy 1000 USD by IRT = 181,500,000
sell 500 EUR by USD rate 1.08 fee +20
buy 350,000 rmb by usd ist (6.7425) = 51,910 usd ist
sell 1,000 usd sol by rmb (6.70) = 6,700 rmb
buy 5,000 usd teh by usd ist (=) = 5,000 usd ist
buy 2,000 usd hav by usd (1.005) = 2,010 usd

sell = sell to the customer, buy = buy from the customer. The equivalent Persian words for sell / buy / by / with / rate / fee are also accepted.
Instead of a rate, you can write the total amount of the second side with an = sign; the rate is calculated automatically.
The fee is optional: fee +20 means we take 20 from the customer, fee -20 means we give it to the customer. The fee currency is also optional (fee -50 USD) and defaults to the trade's second currency.
Rate in parentheses: whatever appears inside (...) is the trade rate, e.g. (6.7425). If the parentheses contain only =, the rate is 1: (=). You can still write the total of the second side with an = after the parentheses.
USD variants: usd sol / usd teh / usd ist (two words, or joined with an underscore like usd_ist) are recognized; if the currency code USD_SOL/USD_TEH/USD_IST exists it is chosen. A lone usd equals your default variant — Settings → "Default USD variant in messages" (this exchange: ist, i.e. usd = usd ist).
Havale: the suffix hav means havale; usd hav → USD_R and eur hav → EUR_R.

Important — trade summary: if you use the "Send trade summary to group" feature, don't also send a manual message in this format for the same trade, so a duplicate suggestion isn't created. Summaries the system itself sends are recognized and ignored; if you want the inbox to never read trade messages at all, turn off the "Read trade messages from groups" option in Settings.

Amount and Rial Unit

The amount on rial receipts is converted to toman or rial according to Settings → "Receipt rial unit" and entered into the forms. Lira, yuan, and other currency receipts are transferred in their own currency.

Notes

Clicking the receipt photo enlarges it; "Block" (group / sender-in-group / sender everywhere) is on each row's button.
After recording from any suggestion, the inbox item is automatically marked "Done".
Messages colleagues send are labeled "Sent by us"; their numbers are defined in Settings → "Exchange WhatsApp numbers".
A duplicate receipt in the same group automatically goes to the "Duplicate" tab; but if the same file arrives in another customer's group, it is a forwarded receipt: the item stays active and a "Funds Transfer" with both parties known (payer = the first group's customer, receiver = the second group's customer) and the first receipt's extracted data is suggested; recording that transfer closes both items.